Refund policy

Return & Exchange Policy

• Due to the handmade nature of our pieces, all sales are final.
• Exchanges are accepted within 7 days of delivery if the item arrives damaged or defective.
• Customers must contact us with photos of the issue before returning any item.

Custom Orders Policy

• Custom orders are made specifically for you and cannot be canceled or returned once production begins.
• Colors, stones, and details may vary slightly due to the handmade nature of each piece.

Permanent Jewelry Policy

• Permanent jewelry is custom-fitted and therefore non-refundable.
• Chains can break due to daily wear and tear; repairs are available for a small fee.
• AG Jewelry is not responsible for lost chains.
• Clients under 18 must be accompanied by a parent or guardian.

Warranty Policy

30-Day Warranty

• We stand behind the quality of our work.
• If your piece experiences a craftsmanship issue within 30 days of purchase, we will repair or replace it at no cost.
• Normal wear, accidental damage, tarnishing due to improper care, and lost items are not covered.